SHIPPING INFORMATION
We typically fulfill all orders within 1-2 business days, depending on volume from our fulfillment center during weekday business hours (EST). Any orders placed after Friday business hours or during the weekend will ship out the following Monday.
If your items are in stock and ready to ship there is a 24-hour delay from the time your order is shipped to the time the tracking details are emailed to you. From there, standard shipping will take place. If you have yet to receive a shipping notification , please check our website directly or below, for any out of stock notices as this will share the most up to date information in relation to your order status.
We are open 24/7 and are still working. However, due to the presence of the COVID-19 virus, delivery and production times have changed. Compared with our usual delivery schedule, some countries/regions will be delayed by 3-4 days or a week. After being shipped to you, the delivery time will be different. Yet it will not affect the situation that the goods reach the destination.
The package you ordered will be shipped inTaiwan. The following is the logistics time limit for each country/region.
Asia countries/regions
| Australia | 10-12 working days |
| Philippines | 10-12 working days |
| New Zealand | 10-12 working days |
Returns And Exchanges
Sure! We're 100% committed to making you happy. If you wish to return your item(s), please Contact Us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Limitation of Returns & Exchanges on specific products:
1.Please be sure to contact us within 60 days of the package's delivery (based on the provided tracking information).
2.Shipping fee and express shipping fee are non-refundable.
3.If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. Subtlejoys reserves the right on the final decisions.
Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.
Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
No problem! Please contact us within 30 days of receiving your order (based on the delivery date shown in the tracking records, if applicable) and state the reason for the return; we will then provide you with detailed return instructions. Please note that we only offer a one-time exchange service. If there is a price difference between the original item and the exchange item, the corresponding amount will be charged. Items returned without prior communication will not be accepted.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
For US online orders, if you would like to return your item for exchange, please contact us within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide you with a return label.
Shipping time depends on the product you purchase and the destination location as a different product has different production time. If you would like to know the estimated delivery time and shipping fee, please select the destination location on the checkout page to get an idea of the approximate timeframe.
We're sorry that any online orders' returns and exchanges cannot be processed by the retail store. Please contact us with the reason for return and we will instruct you on the return procedures.